Return Policy

Thank you for shopping with us at TRAVELSYNC! We want you to be completely satisfied with your purchase. If for any reason you are not fully satisfied, please review our return policy below:

1. Return Eligibility

• We accept returns on most products within 3-7 days of receiving your order.

• To be eligible for a return, the item must be unused, unopened, and in its original condition.

• Products must be returned with the original packaging, including tags, labels, and any accessories that came with it.

2. Return Process

• To initiate a return, please contact our customer service team at [email protected] within 3-7 days of receiving your order.

• Please provide your order number, the product(s) you wish to return, and the reason for the return.

• Once your return request is approved, we will provide you with the return address and instructions.

3. Return Shipping Costs

• Return shipping fees are the responsibility of the customer, unless the product is defective or incorrect.

• We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of the returned item.

4. Refunds

• Once your returned item is received and inspected, we will notify you by email regarding the status of your refund.

• If the return is approved, a refund will be issued to the original payment method. Please allow 5-10 business days for the refund to be processed and reflected in your account.

5. Non-returnable Items

• Some items are non-returnable due to hygiene or safety reasons, including but not limited to: opened travel accessories, customized products, and perishable items.

• Please refer to the product description for any non-returnable items before making a purchase.

6. Damaged or Defective Items

• If you receive a damaged or defective product, please contact us immediately at [email protected]. We will arrange for a replacement or refund at no additional cost to you.

7. Exchange Policy

• At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order for the replacement item.

8. Contact Us
If you have any questions or concerns about our return policy, please do not hesitate to contact us:

Email: [email protected]